Ordering Information

Granny D's products are available on this website 24 hours a day, 365 days a year. Payments are made online on completion of your order using our secure payment facility. Goods may take from 7 to 10 days to dispatch as all orders are made to request - especially for you. Slight variations may occur from time to time making your order unique. Please note that unless faulty, custom-made orders may not be returned. (See Returns)

If you have any queries about your order please do not hesitate to contact Granny D via the email contact form on the home page.

Promotional offers

Promotional or discount offers will appear from time to time for a limited period only or while stocks last.  All offers are subject to change at Granny D's discretion.

Delivery and Returns

Standard U.K.  Delivery is £5.00 *. Granny D uses Royal Mail for this service. Your order will go out as soon as the item is complete,  Granny D aims to get your order to you in 7 working days.

*Free postage & packaging for orders over £75.

Please note that Saturdays, Sundays and public holidays are not considered working days.

If you have any delivery instructions, for instance - "leave next door on the porch"  please state this when placing the order. You will be charged one delivery charge per order.

Postage rates for other parts of the world:-

For postage to countries other than the U.K. ,  please email Granny D with your request and she will quote you a price for the particular destination. Granny D will be delighted to see her goodies in other countries.

Returns

Granny D is sure you will be delighted with your purchase - however if you wish to cancel your order you have the right to cancel within 7 days. Granny D will refund your money within 30 days of your cancellation, but reserves the right to charge a re-stocking fee or any charge that may have occured in connection with the return of the goods.

*Please note that Granny D cannot accept returns on custom-made items. If you have recieved the goods (other than custom-made) and wish to return them,  you may do so and postage will be at your cost to:

Argyle House, 7 Main Street, Tomintoul. AB37 9EX

Refunds or exchange are possible if the goods are not worn/used and in the same condition as they left Granny D, and are not any of the custom-made items. In the event of the goods being faulty - please contact Granny D within 48 hours and she will cover the cost of return and refund your purchase price. Please retain proof of postage.

Terms & Conditions

You warrant to Granny D  that all information which you are required to provide when ordering goods online is accurate and complete in all respects at the time of the order.

When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

All prices of goods quoted on our website include VAT at the appropriate rate.

The cost of packaging and postage/carriage is shown separately at the time of the order. We aim to complete all items where possible. Part orders may be despatched, (due to a large order needing more manufacturing time) with the remainder following on at no extra delivery charge to you.

All published prices are subject to change at any time without notice.

Payment

All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered, via our secure online payment facility.

Payment online will be made by debit or credit card using the Paypal facility at the check out stage. At Granny D's discretion, she may accept payment by cheque or other means. In all cases, delivery will not occur until she is satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared

Discount and Promotions:-

Discount and promotional offers are for limited time periods only. All offers are subject to change at Granny D's  discretion without prior written notification.

Privacy:-

If you place an order, you will have to provide personal information to us. Granny D will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

Delivery:-

Delivery Charges and options will be clearly shown at the time of ordering. Unless you are ordering from a Country outside of the U.K. which will be agreed at Granny D's discretion in agreement with the person ordering.

Delivery will be made  by  Royal Mail, or other appointed carrier or courier service.

You must notify us promptly and in any event within 48 hours or receipt of any goods if they appear to be damaged in transit. In the case of a signed for service the courier should be informed of this fact. In these circumstances, please retain all packaging as this may be required when making a claim.